Quality Improvement Monitor

Delray Beach, FL
Full Time
Mid Level
Quality Improvement Monitor


Position Summary
South County Mental Health Center, Inc. is seeking a detail-oriented and organized Quality Improvement Monitor to support agency-wide compliance, accreditation, and quality improvement initiatives. This role is responsible for monitoring program compliance, supporting Joint Commission readiness activities, tracking outcome measures, coordinating staff trainings, and ensuring adherence to internal and external regulatory standards across departments.


About Us
South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.


Minimum Qualifications
  • Associate degree in Human Services or related field
  • Knowledge of quality management principles and compliance standards
  • Strong organizational and communication skills
  • Basic computer proficiency and ability to manage reports and data
  • Ability to maintain confidentiality and professionalism


Preferred Qualifications:
  • Bachelor’s degree in Human Services or related field
  • Experience with quality improvement, compliance, or accreditation processes
  • Knowledge of Joint Commission standards and behavioral healthcare regulations
  • Experience coordinating staff trainings or quality monitoring activities


Duties and Responsibilities
Compliance Monitoring & Quality Oversight
  • Conduct compliance monitoring activities across departments and programs
  • Monitor initiatives including MyStrength, Zero Suicide, ROSC Principles, Peer Reviews, Recovery Capital Index, and Program Outcomes
  • Review chart compliance and monthly reports for accuracy and completeness
  • Identify trends, issues, and opportunities for improvement and communicate findings to leadership
Joint Commission & Accreditation Support
  • Monitor Joint Commission standards and accreditation requirements
  • Support agency readiness and compliance efforts related to accreditation activities
  • Assist with preparation and follow-up for audits and surveys
Performance Improvement Activities       
  • Attend Quality Improvement meetings and participate in agency-wide improvement initiatives
  • Prepare and submit outcome measures to funding sources
  • Support ongoing data collection and quality reporting activities
Training Coordination
  • Coordinate required staff trainings and web-based in-service programs
  • Develop and maintain annual and monthly training calendars
  • Track training participation and compliance requirements
Additional Duties
  • Attend meetings and trainings as required
  • Perform additional duties and special projects as assigned


Core Competencies
  • Strong attention to detail and analytical skills
  • Knowledge of quality management and regulatory standards
  • Organizational and time management abilities
  • Effective written and verbal communication skills
  • Ability to work independently and collaboratively
  • Professional judgment and confidentiality


Physical Demands
  • Primarily sedentary work with occasional standing and walking
  • Frequent computer use and administrative tasks
  • Ability to operate standard office equipment


Working Conditions
  • Professional office and behavioral healthcare environment
  • Frequent interaction with leadership and departmental staff
  • OSHA Classification III


Performance Standards
Performance will be evaluated based on:
  • Accuracy and effectiveness of compliance monitoring activities
  • Timeliness of reports, audits, and training coordination
  • Support of accreditation and quality improvement initiatives
  • Compliance with agency and regulatory standards
  • Communication and collaboration with staff and leadership


Schedule & Work Details
Full-Time Position
Schedule: Monday – Friday (hours may vary based on organizational needs)
Location: In-person (Delray Beach, FL)
Pay: $25/hour


Benefits
We offer a comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Paid time off
  • Life and long-term disability coverage
  • Voluntary benefit options
  • 401(k) with employer match


Additional Information
Background check required
Drug-free workplace
Equal Opportunity Employer (EOE)

Apply now.

Because of the work we do in the community, a full background check is required for all staff.

We are a drug free employer.

South County Mental Health Center, Inc is an EOE.

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