Registrar ($18 - $20/hr)

Delray Beach, FL
Full Time
Experienced
JOB SUMMARY
Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.
RESPONSIBILITIES
  • Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
  • Interviews patients/families to obtain demographic, third-party payer, financial/medical information, and identification to schedule, pre-admit/admit, or pre-register/register patients.
  • Verifies third party payer information via the web or telephone.
  • Requests and documents appropriate authorization for hospital and physician services via web or fax and follows up until authorization is obtained.
  • Documents all activities in the Collection Notes file of the computer system as appropriate.
  • Obtains all necessary consents for patient.
  • Directs families to appropriate location in the facility.
  • Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
  • Notifies and educates patient/family of financial responsibility and documents collections in hospital system.
  • Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
  • Obtains and validates prescriptions when appropriate.
  • Places and monitors patients arriving for outpatient services by using patient tracking system.
  • Corrects any registration errors made utilizing the QA system.
  • Scans all documents to the appropriate folder in the PEDS system.
  • Schedules hospital and/or physician services as appropriate.
  • Triages incoming facility inquiries and routes appropriately.
QUALIFICATIONS & REQUIREMENTS
  • 1 year of experience in a healthcare environment.
  • 1 year of customer service experience.
  • Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
  • Fluent in Spanish strongly preferred.
  • Basic proficiency in Microsoft Office including Word, Excel and Outlook.
  • Ability to accurately enter and interpret data.
  • Skilled at adapting and responding calmly under stressful conditions in a pleasant manner.
  • Talented in serving clients with courtesy and respect.
  • Able to learn and use system-wide Center application(s).
  • Capable of maintaining confidentiality of sensitive information.
  • Ability to follow complex written or verbal instructions to solve problems.
  • Skillful at establishing necessary professional relationships, interacting, and communicating effectively with internal and external customers.
  • Competent to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
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