Quality Improvement Director

Delray Beach, FL
Full Time
Experienced
Quality Improvement Director


Position Summary
South County Mental Health Center, Inc. is seeking an experienced and strategic Quality Improvement Director to lead agency-wide performance improvement and compliance initiatives. This leadership role is responsible for developing, implementing, and monitoring quality management systems to ensure excellence in patient care and adherence to regulatory standards. The Director works with a high degree of independence while collaborating with leadership and department teams to drive continuous improvement, manage risk, and support organizational goals. This role is critical in promoting a culture of quality, safety, and accountability across the organization.


About Us
South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.


Minimum Qualifications
  • Master’s degree in Social Work, Psychology, Health Administration, or related field (required)
  • 3+ years of experience in quality improvement, compliance, or risk management (required)
  • Strong written and verbal communication skills
  • Working knowledge of Microsoft Office and documentation systems


Preferred Qualifications:
  • License in LMHC or Risk Management
  • Health administration background
  • Strong knowledge of regulatory standards (e.g., Joint Commission, state and federal requirements)


Duties and Responsibilities
Quality Improvement Leadership
  • Develop, implement, and oversee the organization’s Quality Improvement (QI) program
  • Monitor performance metrics and identify opportunities for improvement
  • Lead performance improvement initiatives across departments
  • Ensure continuous readiness for accreditation and regulatory reviews
Compliance & Risk Management
  • Ensure compliance with all applicable federal, state, and accreditation standards
  • Investigate incidents, track trends, and implement corrective actions
  • Oversee risk management processes and patient safety initiatives
  • Maintain policies and procedures aligned with regulatory requirements
Data Analysis & Reporting          
  • Collect, analyze, and interpret data to drive decision-making
  • Prepare and present reports to leadership on quality outcomes and trends
  • Monitor key performance indicators (KPIs) and benchmark results
Training & Collaboration
  • Educate and train staff on quality improvement practices and compliance standards
  • Collaborate with department leaders to implement best practices
  • Support a culture of continuous improvement and accountability
Audits & Reviews
  • Conduct internal audits, chart reviews, and program evaluations
  • Ensure accuracy and completeness of documentation
  • Coordinate external audits and accreditation surveys


Core Competencies
  • Strong leadership and strategic thinking skills
  • High attention to detail and analytical ability
  • Ability to interpret and apply regulatory standards
  • Effective communication and presentation skills
  • Problem-solving and decision-making capabilities
  • Ability to influence and collaborate across all levels of the organization
  • Commitment to quality, safety, and continuous improvement


Physical Demands
  • Primarily sedentary work with occasional standing and walking
  • Ability to use standard office equipment and computer systems
  • Occasional movement throughout facility for audits and meetings


Working Conditions
  • Professional healthcare office and clinical environment
  • Frequent interaction with leadership, clinical staff, and regulatory bodies
  • May require participation in audits, inspections, or urgent compliance matters
  • Standard business hours with occasional extended hours as needed


Performance Standards
Performance will be evaluated based on:
  • Effectiveness of quality improvement initiatives and outcomes
  • Compliance with regulatory and accreditation standards
  • Accuracy and timeliness of reporting and audits
  • Reduction of risk and incident trends
  • Collaboration with leadership and department teams
  • Organizational readiness for surveys and inspections


Schedule & Work Details
Full-Time Position
Schedule: Monday – Friday (hours may vary based on organizational needs)
Location: In-person (Delray Beach, FL)


Benefits
We offer a comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Paid time off
  • Life and long-term disability coverage
  • Voluntary benefit options
  • 401(k) with employer match


Additional Information
Background check required
Drug-free workplace
Equal Opportunity Employer (EOE)
 

Apply now.

Because of the work we do in the community, a full background check is required for all staff.

We are a drug free employer.

South County Mental Health Center, Inc is an EOE.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*